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Natural Awakenings Richmond

Personal Service is Key to Life Decisions

PCM Insurance Agency  a family-owned and operated insurance business with more than 30 years of insurance experience serving clients in Virginia, Maryland, North Carolina, South Carolina, Georgia and elsewhere specializes in individual and family health plans and Medicare Advantage prescription drug and Medicare supplement plans. Licensed in several states, including Virginia, owner and President Patricia C. Mayfield is AHIP and FFM certified. She works with a variety of insurance companies, including Anthem, Aetna, Clear Springs, Humana, United Healthcare, Molina, Optima Health, Virginia Premier and others.

The Medicare annual enrollment period is coming up October 15 through December 7, when beneficiaries have the opportunity to review their plans and discuss options for 2024. November 1 through December 31 is the time for individuals in the Health Insurance Marketplace to review their individual and family plans and discuss options for the next year.

She explains, “I started out in the insurance business in Richmond in January 1993; however, I did not start the PCM Insurance Agency until 2018. I was looking over my life insurance policy one evening and had some questions about it. I called the company who sold me the policy and spoke with the director. He mentioned that I appeared to have a keen knowledge of the subject matter, and asked if I would be interested in interviewing for a position there.” After working as a career agent selling life insurance only, she went out on her own in 2003 as an independent agent selling life and health policies.

Two family members have joined the agency as agents and two others are studying for the insurance exam. “It has always been a desire of mine to leave the agency as a legacy to the young people in my family coming up after me. I want to provide the opportunity that if they want to be part of the business, all they have to do is express a desire to do so. We are accessible and understand the needs of individuals concerned about being lost in the large pool of other clients,” shares Mayfield. “Every client is important to us and gets the attention necessary to fulfill whatever insurance need he or she has.”

In addition to Medicare Advantage and prescription drug plans. PCM offers dental, vision and hearing plans. Other products are life and disability policies and individual and family plans on the Health Insurance Marketplace. “I have several clients that are 65 and over,” advises Mayfield. “I understand how important it is to have an agent that is knowledgeable about insurance, particularly Medicare plans and prescription drug plans. One of our biggest challenges is that because we are a small agency compared to others in this area, potential clients may not know that we are here. However, I am getting a lot more referrals from the Marketplace because people are looking for a local agency in the community that they can visit to discuss their healthcare insurance needs.”

The entrepreneur says, “People like to be able to sit down and talk with you in person. We have become so disconnected because of this fast-paced internet and texting age that we forget how important it is to connect on a personal level. In addition, I have been blessed with clients that refer me to friends and family on an ongoing basis. I have been in the business for 30 years, and people like the idea that I am an expert in this field. Our clients can meet us at our office, and we can meet them at their homes or by phone.

PCM Insurance Agency is located at 318 N. Arch Rd., Ste. 100B, N. Chesterfield. For more information, call 804-501-9056 or visit